Refund policy
Returns and Refund Policy – Elliston London
At Elliston London, we are committed to providing our customers with exceptional service and a seamless shopping experience. Our returns and refund policy is designed to ensure your satisfaction, under certain conditions. Please read the following guidelines carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new, full-priced items, with the exception of promotional or sale items. Please note: discounted items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during sales or promotional events are not eligible for refunds. All sale purchases are final and cannot be returned or exchanged – even if the size is incorrect.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Elliston London does not reimburse return postage and cannot be held liable for any costs incurred during the return process. Please refer to our full Terms and Conditions for more information.
Return Notification Period
All return requests must be submitted within 30 days of receiving your order. Returns submitted after this period will not be accepted. Please ensure you meet this deadline to be eligible for a return.
No Exchanges on Sale Items
We do not offer exchanges on sale items, including cases of incorrect sizing. Please double-check your size before completing your purchase.
100% Guarantee on Faulty Items
We offer a full guarantee on all items with manufacturing defects. If you receive a faulty product, you may return it for a full refund or exchange, based on your preference.
Return Process
To initiate a return, please email us at:
📧 info@ellistonlondon.com
Once your return has been approved, you will receive detailed instructions on how to complete the process.
Return Form Requirement
We cannot process returns without a completed returns form. Please ensure this form is included with your returned item(s) to avoid delays.
Conclusion
At Lina & Loop London, your satisfaction is our priority. By following our returns and refund policy, we ensure that every return is handled fairly and efficiently.
If you have any questions or feedback, feel free to contact our customer service team at: info@ellistonlondon.com